Seagate Backup Plus Making Clicking Noise



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January 11th, 2016, 17:53

Hi there,
I'm new to the forums. This looks like a place loaded with knowledge and understanding of hard drives, so I'm hoping that someone might be able to lend me some advice with a small concern.
I recently purchased a 'Seagate 8TB Backup Plus' hard drive. I have it hooked up to an AC adapter-powered USB Hub (3.0) and it's mostly quiet, but it does occasionally click from time to time. Right out of the box, I noticed, while sitting at a distance from the counter I have my external hard drives on, that a brief click would emit from the drive.
I know hard drives make noise when they're being accessed, woken up, etc, but none of my drives (including other Seagates) make this sound. After the drive was installed on Windows 7, it happened a few times over the initial few minutes of the drive's first power-on. Then, it would be, maybe, every hour or so that I'd hear a click out of it. It's louder than any of the access 'clicks' that emit from any of my other external hard drives. Not ear-piercing, but it is a click, and I'd say it's on par when you have a drive that is failing, but instead of tons of clicks, it's just one single click every hour.
I have lost over 5TB of expensive and valuable data due to a power surge when my computer froze one time -- causing magnetic destruction on the platters of the drive in question. Sending the drive off for expensive recovery completely failed and I had to rebuild my entire life, so-to-speak. I was devastated and very distraught over that experience and it was hard to move on and find ways to cope with losing that precious data. I know it's just a click, but none of my drives act like this (and again, I have other Seagates) and I just want to see if I could get some advice on what to do.
I messaged Seagate support, and they said that I could try another power supply. I think this power supply is just fine, as the drive stays perfectly connected to the computer without any disconnects from Windows 7. I've had drives with failing power supplies and I don't suspect it with this particular drive. Considering that the click sound is very brief and infrequent, I could just be overthinking things. This drive will be a backup drive for another 8TB drive... but again, if the backup is going to just die on me, what's the use of going through with it all?
I have a data recovery plan purchased for the drive and I'm within the return period from Amazon, so if it would be wise to return it and try out another one, please, let me know your thoughts and honest advice.
I ran a 1.5 day scan on the drive through 'SeaTools for Windows' and it passed the Long-Generic Test. It also passed the Short-Generic Test, as well.
...and there it goes again, I just heard another 'click'... and with every time I hear that click, my brain semi-melts on the inside, because I'm incredibly anxious about whether or not I've got a lemon.
Are there any other tools out there that I could use to check for any kind of damage?
Thanks again for the suggestions and sorry for the wall-of-text!

If you hear beeping sound from your external seagate hard drive, don’t worry. You can troubleshoot the issue by following the clear instructions below. We’ve put together four steps below. You may not have to try them all; just go through the steps until your seagate hard drive noise issue is resolved.

  1. If your Seagate hard disk flashes and beeps instead of making normal spinning sound when plugged in, it could be a power issue. Some external hard disks get power from computer through data cable. If the USB port on your computer is not able to provide sufficient power to spin up the drive, it could cause the Seagate hard drive beeping.
  2. Make Seagate External Hard Drive Show Up in PC by Showing All Hidden Devices. Click on 'Start', type devmgmt.msc, and select 'Device Manager'. Click 'View' in the menu bar, then select 'Show hidden devices'. Expand all notes by clicking on the '+' icon.

Backup Plus Hub, 18-inch (45.72cm) USB 3.0 cable, 18W power adapter, Quick start guide, Seagate backup software, Mac driver Compare with similar items This item Seagate STEL10000400 Backup Plus. The drive is damaged. The clicking noise is the sound of the read/write head trying to free itself from the platter where it's trapped. This will almost certainly have damaged the head and the.

Step 1: Clear the dust

A common cause of your seagate hard drive beeping is a very simple one: a dusty port. You can blow into the port to clear the dust. To do so:

Seagate Backup Plus External Hard Drive

1) Disconnect your seagate hard drive to computer

2) Unplug the cable from the hard drive

3) Blow into the port of the computer, the hard drive and the cable

4) Reconnect the hard drive to the computer using the same cable

5) Check to see if the beeping sound is gone

Step 2: Plug your hard drive to another port

A faulty port may cause your hard drive beeping. To fix the problem, you can try a different USB port. After that, check to see if the beeping sound is gone.

Step 3: Use a different cable

The problem can be caused by a damaged cable. You can try to connect the hard drive to the computer using a different cable. Then check to see if the beeping sound is gone.

Step 4: Use a USB Y-cable or plug to a USB hub

If your seagate hard drive isn’t supported by enough power, you may hear the beeping sound. You can plug the hard drive to the computer with a USB Y-cable (a cable with two connectors). Ensure the two connectors are plugged to the computer tightly.

Or you can plug the hard drive to a USB hub instead of plugging it into the computer directly.

Step 5: Connect the hard drive to another computer

If the above steps don’t work for you, you can connect the hard drive to another computer. If the beeping sound also occurs to another computer, the problem probably is caused by a hard drive failure. In this case, you can consider replace the hard drive with a new drive. But what if the data stored in the hard drive is important to you? Don’t worry. Before you replace the hard drive, you can perform a data recovery.

How to perform a data recovery

If your seagate hard drive is recognized by your computer, you can perform a data recovery on your own. You can easily do that with a third-party data recovery software. If you don’t have the time to search a data recovery with good reputation, you can use Stellar Phoenix Windows Data Recovery.

Stellar Phoenix Windows Data Recovery is a known data recovery software around the world. With the friendly user interface, you can use it to recover any deleted, lost and corrupted data of your drive with just a few clicks.

1)Downloadand install Stellar Phoenix Windows Data Recovery.

2) Launch Stellar Phoenix Windows Data Recovery. Then select the type of data that you want to recover and click Next.

3) Select your seagate hard drive.

4) Click Turn on Preview to showing files while scanning.

5) Preview all recoverable data after completing scanning process. View & Sort results by File Type, Tree View, and Deleted List.

6) Select desired location and click Start Saving to save the recovered data.

If your seagate hard drive isn’t recognized by your computer, the drive may need to be opened to retrieve the data. It’s recommended you send the drive to a professional data recovery company. Or contact Seagate company for further assistance if your drive is still within the warranty.

Seagate Backup Plus Software

TIP: When you store the data in the internal hard drive or external hard drive, to avoid data loss, remember to backup the data to the servers as well, like One Drive,Google Drive.

Seagate Backup Plus Making Clicking Noise Cancelling

Hopefully you find the tips above helpful on resolving your seagate hard drive beeping issue. If you have any questions, feel free to leave your a comment below. We’d love to hear of any ideas or suggestions.